Update - 6/24/2025 10:30 AM
If you are not getting email yet, try re-starting your computer. We had to re-boot a couple of computers here and we've had people call in and when we had them re-boot their computer, everything was much better, and they started getting email. Have a Great Day everyone!
Update - 6/24/2025 9:50 am
We are BACK!!!!!
Email may be slow today as it tries to catch up with 4 days of email. Some emails may be lost depending on how long the sender's server re-tries. Ours is set to 96 hours to re-try delivery but some servers are set to just a few hours.
Update 6/24/2025 8:45 am
Just got a call that the tech is on his way and should be here in 30 minutes!!!!!!!!!!
Update - 6/23/2025 11:00 am
Finally got a commitment from the fiber repair people that they will be here tomorrow (6/24/2025) to repair our line. No time commitment yet. After 5 hours on the phone and 4 hours in chat, finally found someone that understood the situation. While tomorrow is not acceptable, that's as soon as I could get. We profusely apologize for the inconvenience to all. This is not how we run our business, but unfortunately, we have to depend on other companies for services, and they are not as cooperative as I would have hoped. Have a Great Day, Tim
Update - 6/21/2025 11:45 am
Our phones are not acting properly. We may or may not get your calls until this issue is fixed.
We think we have gotten to the bottom of the problem. Our fiber provider has been sold to another company!!! We were never advised as to the situation. (We may out the providers name when this is over, but don't want to burn that bridge yet)
The new company doesn't seem to understand our connection and wants us to move to a completely different service that would take a week or more to set up and they can't insure they can provide the special parameters we require for an email server. It took our old provide quite some time to provision our current line, 8 years ago. There are very specific protocols for an email line. We will keep you up to date on this page as we find out more information.
6/21/2025 10:00 am
Currently our fiber line for email is down. All websites are fine, however email is unavailable until our fiber is fixed. We were given a repair time of Monday, however that is not acceptable so we are fighting with them right now to get this problem solved sooner. Cross your fingers.
Stay cool out there.
JTM MultiMedia Inc.